At StringingZone, we take immense pride in our exceptional service. If, for any reason, you are not satisfied, we are here to assist you with a prompt exchange or refund.

To initiate a return or exchange and request a return authorization number, please contact us at (9810569623). Kindly send your package, along with a brief note explaining the reason for the exchange, using a prepaid method with a tracking number to ensure secure and traceable delivery.

Warranty Policy

Our stringing service includes a 2-day warranty. Please note that the warranty does not cover breakage resulting from normal wear and tear or damaged grommets/grommet holes. StringingZone cannot be held liable for cosmetic or frame breakage during the re-stringing process. For cracked frames, the warranty claim must be submitted directly to the racquet manufacturer. If a frame is visibly cracked, we will inform the customer as a courtesy before proceeding with re-stringing. Removing the stringing service sticker will void the warranty.

Return Policy

Please thoroughly inspect all merchandise upon receipt, and if any discrepancies are found, report them immediately.

To process a return, ensure that your package contains the return authorization number and a brief explanation. Please note the following guidelines:

  • Shipping charges will be applied separately to accessories that were not ordered along with racquet stringing service (e.g., grips).
  • All exchanges and returns must be made within 10 days from the date of shipment.
  • Used merchandise (excluding strings) is not eligible for returns.
  • Any used merchandise shipped to Stringing Zone will be returned to the customer at the customer’s expense.
  • Custom stringing services, including strings provided by the customer, are non-refundable or non-creditable.
  • All exchanges will incur a reshipping fee of $10 for locations outside the local area.
  • Customers are responsible for the cost of return shipping if a racquet cannot be restrung due to a damaged frame or grommets (for locations outside the local area).
  • Please ensure that all returned packages are properly wrapped. Unwrapped returns will be refused.
  • Defective items returned within 10 days from the date of shipment will be replaced, exchanged, credited, or refunded upon identification of a defect.
  • In-house credits must be utilized before the expiration date.
  • Shipping and handling fees are non-refundable.

Shipping Charges

All orders are subject to our shipping policy, which is binding for all customers.

The Stringing Zone is the INDIA’S leading racket stringing service, offering professional stringing services by qualified racket technicians as per Global standards.

Copyright ©2023 Stringing Zone

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